Refund Policy

Effective September 21, 2026

In short: try it free for 2 hours, no card needed. After that you pay month to month and can cancel any time. If something went wrong with a charge, write to us — we’ll make it right.

Free trial

Every new account starts with a free trial of 2 hours to build a website and try every feature. You are not charged during the trial, and if you don’t subscribe nothing is charged afterwards — your site is simply taken offline until you do. Nothing is deleted.

Monthly subscription

SayaSite is billed monthly in advance, per website. You can cancel at any time in Settings → Billing. After cancelling, your site stays live until the end of the month you already paid for, and you won’t be charged again.

When we refund

First payment: if you are not happy after your first paid month, email us within 14 days of that first charge and we will refund it in full.
Charged by mistake: duplicate charges, charges after you cancelled, or charges for a site you had already deleted are refunded in full.
Service outage: if your site was unavailable for more than 72 hours in a billing month because of a problem on our side, we refund that month on request.

Other than that, payments for months that have already started are not refunded for partial use, except where the law gives you a right to a refund.

How to ask

Email zz@zz.business from your account email with the date and amount of the charge. We reply to every request, and approved refunds go back to the original payment method — banks usually show them within 5–10 business days.

Custom work

Custom projects quoted separately by the ZZ.BUSINESS team (payments, booking systems, integrations) follow the terms agreed for that project.